Access Control Specialist & Customer Service Rep

  • San Antonio
  • San Antonio, United States

Access Control Specialist & Customer Service Rep

Job description

Access Control Systems

Are you interested in working in a recession-proof industry for a supportive company? Do you love customer service? Are you tech-savvy with a commitment to resolving issues? Are you a resourceful individual energized by working under time pressure? Do you learn quickly and prefer working with little supervision? Are you methodical, accurate, detail-oriented, and self-disciplined?


We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

  • In house education to teach the specifics of the role and help develop your career with a new skill set
  • Support structure for your learning and success including subject specific experts, training department, and the Access department head
  • Strong team environment
  • Friendly culture with opportunities for games, raffle drawings, and other activities

REQUIRED SKILLS AND EXPERIENCE

We do NOT require prior experience in our industry or this job role. The role does require:

  • Customer service experience
  • Strong communication skills, both verbal and written
  • Ability to multi-task in a fast-paced environment and manage time sensitive deadlines
  • Working knowledge of keyboard and software navigation, proficiency with computers, and the ability to learn multiple access programs

PREFERRED SKILLS AND EXPERIENCE

  • Experience navigating databases
  • Understand ticketing systems

Requirements

JOB DESCRIPTION

Based in our San Antonio corporate office, the Access Specialist will be responsible for proactively supporting clients by programming access devices in multiple systems, maintaining inventory of access devices, and providing support to both internal and external customers.

  • Program electronic access cards and gate remotes for the communities we serve
  • Facilitate the gate and amenity schedule to meet reservation requirements
  • Communicate between vendors, homeowners in communities served by Spectrum, and the community managers of Spectrum via email and phone
  • Troubleshooting and diagnosis
  • Entry of programming information into a database

 

COMPENSATION AND BENEFITS

With experience, pay is $12 - $14 an hour.

  • We offer paid leave to allow for rest, travel, family, and your hobbies
  • We offer 40 hours per year for paid community service activities
  • Benefits, including medical, dental, vision plan, and 401k program
  • In-office medical clinic
  • San Antonio-based homeowner's association management company
  • We have won Best Places to Work for 11 Years in a row
  • Internal Learning and Development System

ABOUT SPECTRUM ASSOCIATION MANAGEMENT...NO not the cable company.

For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/


Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.


Interested? Apply now.


If your background and skills match our criteria, you can expect to be contacted to schedule a phone interview as the next step.


Spectrum AM is an Equal Opportunity Employer.