Administrative Receptionist - Bilingual Homeowner Services Rep

  • San Antonio
  • San Antonio, United States

Administrative Receptionist - Bilingual Homeowner Services Rep

Job description

Will you be our next BILINGUAL Front Office Homeowner Services Representative?
Are you a driven go-getter who wants to work on a great team?  We do not require experience in our industry, but we do require that our employees really care.  In addition, if you like solving challenging problems, love helping people, and a strong decision-maker, then we want to meet you! Our culture is extremely important to us and we hire only exceptional, diligent talent who care about becoming experts and delivering quality results every day.   

SPECTRUM is a HOA Management Company that has been in business for sixteen years.  We are proud to be one of the most recognized companies in our industry. We are energetic and passionate about our goals and because of our continued expansion, we are seeking a qualified bilingual front office homeowner services representative to help us achieve them.  

We are looking forward to hiring a homeowner services representative who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve.  Headquartered in San Antonio, we have offices across Texas and Antonio. 
SPECTRUM has won TEN Best Places to Work awards because we care about helping achieve big things in life inside and outside of work. That’s why we offer five weeks of PTO and 40 hours a year to each employee for community service activities. Additionally, we offer competitive medical, dental and vision benefits, along with a company contributing 401K. More details about SPECTRUM are available at  

Job Description
The Front Office Homeowner Services Rep will be responsible for creating and maintaining the Spectrum experience by delivering extraordinary service to our clients and internal customers.  

What will the Expectations of this Role be?
  • Welcome Homeowner in the office
  • Receive Homeowner payments
  • Handle walk in billing questions
  • Credit card check-in/check out
  • Distribute and scan mail
  • Inventory and stocking supplies for mailroom
  • Order office supplies
  • Conference room scheduling
  • Management of shredding boxes
  • Interview set-up
  • New Employee set-up (computer, office supplies, etc.)
  • Mail interoffice mail weekly to San Antonio
  • Small emergency mail-outs
  • Building maintenance-checklist & tracking
  • Building housekeeping
  • Utilize internal search tools to find information
  • Transfer calls to appropriate parties
  • Working extensively with Outlook, and software for recording correspondence
  • Conflict de-escalation and resolution with difficult or upset customers
  • Generating agreements for customers
  • Following up on outstanding issues
  • Talk face to face to explain situations or billing issues and provide billing support
  • Provide high level customer service
  • Marketing/business development projects
  • Internal and external emails
  • Anticipate internal and external needs


What Skills Do We Require of our Homeowner Services Rep?
  • Strong communication skills both verbally and written
  • Ability to understand and carry out oral and written requests
  • Problem solving skills and detail oriented
  • Working knowledge of keyboard and software navigation
  • Ability to multi-task and learn in a fast paced environment
  • Customer service minded with the ability to work as a part of a team
  • Communicates clearly, professionally and accurately on the phones with homeowners
  • Contributes to a positive team environment
  • Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture
  • Strong organization and follow-up
  • Maintains a calming demeanor during customer phone interaction and peak times
  • Anticipates the needs of our clients by continually evaluating the environment during interfacing
  • Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Hourly Pay: $12.50

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verification’s and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.