Administrative Specialist / Customer Service / Data Entry (Partially remote schedule for local residents)

  • San Antonio
  • San Antonio, United States

Administrative Specialist / Customer Service / Data Entry (Partially remote schedule for local residents)

Job description

Role: Administrative Specialist processing homeowner applications for changes to their property while following HOA regulations. 

Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy solving challenging problems? Are you a determined self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working on a team?


Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.


We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum Association Management can offer you:

  • Inhouse education, including continued personal development, to expand your knowledge and personal brand
  • The freedom to work autonomously
  • A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
  • A strong team environment whether in the office or working remotely.

We do NOT require experience in our industry. We have a comprehensive training and mentorship program. A successful candidate may have experience in administrative roles, data entry, claims, basic accounting, or back-office experience.


Job summary

Our Administrative Specialists complete daily tasks related to providing correct and timely Documentation within their departments and to external clients, the HOA's we serve. These roles would be behind the scenes working in our operations departments, doing repetitive work and some interactions with our homeowners. 


What will the Expectations of this Role be?

  • These positions require strong attention to detail and/or analytical/auditing skills.
  • Must be able to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy.
  • Must also be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working with a collaborative team environment.
  • Must have accurate data entry skills.
  • Must have the ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner.
  • Must have clear and concise written and verbal communication skills.
  • With accuracy and timely service, prepare documents required for certain transactions to title companies, review boards, vendors, realtors, and/or homeowners.
  • Provide exceptional service via phone, email, and in person to internal and external customers.
  • Receive inbound calls and make outbound calls as needed to clarify information and requests.
  • Field internal questions and troubleshoot and resolve related issues.

If you are a positive and engaged professional who is passionate about great customer service and desires to work for a company that is an innovator, and if you enjoy learning and problem-solving, are disciplined, organized, and an accountable team member, then this may be the right career move for you. If you agree, please take a few minutes to complete this traits survey prior to applying:


CLICK HERE TO ACCESS THE TRAITS SURVEY

Job requirements

What Skills Do We Require of our Administrative Specialists?

  • Large amounts of data input and verification are required to ensure accurate account information is maintained. Maintaining a database of correspondence, providing service to various third-party vendors, and time management are required.
  • Polished and professional written and verbal communication skills
  • Deadline-driven and highly accountable to meeting HOA regulated deadlines for document delivery.
  • Analytical and able to research complex issues across various systems and platforms
  • Strong attention to detail with the ability to accurately transfer data and information across various documents and computer applications
  • Solid customer service skills with ability to handle the following:
  • Effectively explain regulations and policies to customers
  • Diffuse escalated concerns from customers facing tight deadlines
  • Provide timely responses to all email and phone questions from customers
  • Self-starter/able to work independently with minimal direction
  • Collaborative/team-oriented with ability to handle the following:
    • Proactively collaborate with team to ensure daily work is completed and all deadlines are met
    • Work effectively with others to obtain required documentation within strict time frames
  • Strong organization skills
  • Experience with software programs such as Microsoft Outlook, Excel, and Word


SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

  • Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee and manager. Must live in San Antonio, Texas. 
  • Recognized as Best Places to Work 15 years in a row!
  • Fastest Growing Company - Fast Track 50 in 2020.
  • San Antonio-based homeowners’ association management company.
  • Privately-owned with 20 years in business, and during all this time, we have never had a lay off. 
  • Work / Life balance.
  • 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
  • 40 paid hours per year for community service activities.
  • Internal Learning and Development Management System.
  • Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
  • Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
  • Well-structured career track plan with a 6-month review.
  • Hours: Monday to Friday 8:00 am to 5:00 pm
  • office location - 17319 San Pedro Avenue, San Antonio, Texas 78232

This is a non-exempt (Hourly) position with a start pay at $15.00 per hour


For more information about Spectrum AM, visit our website at https://spectrumam.com

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.


Spectrum AM is an Equal Opportunity Employer.