Client Relations Manager & Team Leader (Round Rock)

  • Austin
  • Austin, United States

Client Relations Manager & Team Leader (Round Rock)

Job description

Must be able to commute to local office for team collaboration, onsite functions, or any mandatory events.

A vibrant culture is based on trust. With this in mind, we are reimagining a hybrid work environment to help us collaborate and work more effectively. Our recipe for productivity includes:

Empowerment + Accountability = Freedom to determine the best remote work (away from your team or office) based on your role, business needs, and leadership.


CLIENT RELATIONS MANAGER - HOMEOWNERS’ ASSOCIATION MANAGEMENT

Would you want to work in a stable, recession-proof industry? Do you want to have a large impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a challenging service product environment - preferably in the HOA, property, or real estate industry? Have you lead a team with 10 employees or more, for at least 6 years, and managed a very demanding complex service product with strict deadlines and legal requirements? Do you want to be an instrumental leader in a smaller - but rapidly growing company, and have a large footprint on the future of the division? Are you willing to attend evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.? Do you have natural traits to carefully read and understand legal rules and processes?

 

If so, then we would like to hear from you!

A Spectrum Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.

 

We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality-oriented. Deadlines and accuracy matters to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role. 

 

Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. We would like to see at least 6 years of solid leadership and management experience, along with a Bachelor's degree in Business or other related field.

 

This role is based in our Austin/Georgetown office.  The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. Please visit our website at www.spectrumAM.com to learn more about our company and industry.

 

In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, financial management, conflict resolution, planning, and legal requirements.

Essential Duties and Responsibilities

  • Become the technical expert and specialist on Texas Property Code 209, 207, and 202.
  • Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
  • Provides staff with ongoing development, training, and coaching.
  • Develop relationships with the Board of Directors we serve, and solve escalated challenges from our homeowners.
  • Work closely with the Division President and Business Development Manager on the development of the staff, customer portfolio, and direction of the division.
  • Manages daily activities, including determining specific Community Manager work assignments; reviews employee activities for completeness, accuracy, and effectiveness.
  • Frequent customer evening board meetings and site drives to learn the properties we serve.
  • Be an always-positive opinion-maker in the leadership team and believe in the good in people.
  • This is a full-time position, generally more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.


Job requirements

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is highly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.


What does it look like to be an employee at Spectrum Association Management?

-99% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!

-93% of employees have felt well supported by management through COVID-19.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

  • Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee.
  • Recognized as Best Places to Work 15 years in a row!
  • Fastest Growing Company - Fast Track 50 in 2020.
  • San Antonio-based homeowners’ association management company.
  • Privately-owned with 20 years in business and during those years, we have never had to lay anyone off. .
  • Work / Life balance.
  • 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
  • 40 paid hours per year for community service activities.
  • Internal Learning and Development Management System.
  • Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
  • Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
  • Phone and mileage allowance
  • Well-structured career track plan with a 6-month review.
  • Reports to the Division President for Client Relations
  • Office Location:

    4411 South IH-35 Suite # 105

    Georgetown, TX 78626

Annual salary is $65,000. 


For more information about Spectrum AM, visit our website at https://spectrumam.com

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.


Spectrum AM is an Equal Opportunity Employer.