CLIENT RELATIONS MANAGER - HOMEOWNERS’ ASSOCIATION MANAGEMENT
Would you want to work in a stable, recession-proof industry? Do you want to have a large impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a challenging service product environment - preferably in the HOA, property, or real estate industry? Have you lead a team with 10 employees or more, for at least 8 years, and managed a very demanding complex service product with strict deadlines and legal requirements? Do you want to be an instrumental leader in a smaller - but rapidly growing company, and have a large footprint on the future of the division? Are you willing to attend evening meetings twice per week, typically from 6 p.m. to 8 p.m.? Do you have natural traits to carefully read and understand legal rules and processes?
If so, then we would like to hear from you!
A Spectrum Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.
We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality-oriented. Deadlines and accuracy matters to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role.
Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. We would like to see at least 8 years of solid leadership and management experience, along with a Bachelor's degree in Business or other related field.
This role is based in our San Antonio office. The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day.
In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, financial management, conflict resolution, planning, and legal requirements.
Essential Duties and Responsibilities
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is highly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck
Annual salary is $65,000.
For more information about Spectrum AM, visit our website at https://spectrumam.com
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.