Client Relations Representative - Administrative (Midland) (Community Support)

ARE YOU INTERESTED IN LEARNING A NEW INDUSTRY AND SKILL SET? (no previous HOA industry experience required)

Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy learning and problem solving? Are you a disciplined, achievement-oriented worker? Do you consistently display initiative and persistence in your work? Are you dependable and accountable? Are you comfortable helping frustrated homeowners?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

• Inhouse education, including continued personal development, to expand your knowledge and personal brand

• Support structure for your learning and success including mentors, subject specific experts, training department, and managers

• The freedom to work autonomously

JOB DESCRIPTION

Are you happy spending part of your week driving through neighborhoods looking for compliance issues? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves in the area. These drives are driven with your own vehicle through communities in Midland and Odessa area. We do pay mileage for the use of your own vehicle. This would be approximately 2 days of your week. 

Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.

OTHER RESPONSIBILITIES

• Administrative duties in the office when not out driving the neighborhoods. 

• Work with homeowners regarding various issues involving compliance, improvement requests, and resolution of those issues and requests

• Receive Homeowner payments, answer billing questions, order office supplies, and following up on outstanding issues. 

• Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands

• Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner’s association

• Attend board meetings when necessary. 

• Answer internal and external emails

REQUIREMENTS:
For this position, you must have a valid drivers’ license, auto insurance, a reliable vehicle, and a good driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.

Knowledge

• Must be computer literate and familiar with Microsoft Word, Excel, and iPad. 

• Understand how to enter data into databases

Skills

• Proven skill in conflict resolution and customer service

• Organization and time management

• Problem solving and analysis

• Clear and professional communication, both written and verbal

• Customer service minded with the ability to work as a part of a team.

• Communicates clearly, professionally, and accurately on the phones with homeowners.

• Contributes to a positive team environment.

• Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture.

• Strong organization and follow-up

• Attention to detail

• Able to understand and carry out oral and written requests

• Able to multitask and learn in a fast-paced environment

• Customer-service minded with the ability to work with others and maintain a calm demeanor during customer interactions and peak times

• Anticipates the needs of our clients by continually evaluating the environment during interfacing.

• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the client first.

CAREER TRACK

Working as a Client Relations Representative is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a chance for continued personal growth and responsibility.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

• Recognized as Best Places to Work consecutively since 2007.

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company.

• Privately-owned with over 20 years in business and we have never laid anyone off. Very stable industry

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.

• 40 paid hours per year for community service activities.

• Internal Learning and Development Management System.

• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).

Hours: Monday to Friday 8:00 am to 5:00 pm

This is an hourly position and the pay is $17.00 per hour, 40hours per week. 

Office location –

4305 N. Garfield Street #219

Midland, Texas 79705

Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

If your application is a good match, you can expect to be contacted to schedule a virtual interview as the next step.

Spectrum AM is an Equal Opportunity Employer.