Client Relations & Team Manager (Round Rock)

  • Austin
  • Austin, United States

Client Relations & Team Manager (Round Rock)

Job description

We are currently hiring for immediate placement of qualified candidates! The current situation in our country is not slowing our hiring process down.


CLIENT RELATIONS MANAGER - HOMEOWNERS’ ASSOCIATION MANAGEMENT

Would you want to work in a stable, recession-proof industry? Do you want to have a large impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a challenging service product environment - preferably in the HOA, property, or real estate industry? Have you lead a team with 10 employees or more, for at least 6 years, and managed a very demanding complex service product with strict deadlines and legal requirements? Do you want to be an instrumental leader in a smaller - but rapidly growing company, and have a large footprint on the future of the division? Are you willing to attend evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.? Do you have natural traits to carefully read and understand legal rules and processes?

 

If so, then we would like to hear from you!

A Spectrum Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.

 

We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality-oriented. Deadlines and accuracy matters to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role. 

 

Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. We would like to see at least 10 years of solid leadership and management experience, along with a Bachelor's degree in Business or other related field.

 

This role is based in our Austin/Georgetown office.  The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. Please visit our website at www.spectrumAM.com to learn more about our company and industry.

 

In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, financial management, conflict resolution, planning, and legal requirements.

Essential Duties and Responsibilities

  • Become the technical expert and specialist on Texas Property Code 209, 207, and 202.
  • Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
  • Provides staff with ongoing development, training, and coaching.
  • Develop relationships with the Board of Directors we serve, and solve escalated challenges from our homeowners.
  • Work closely with the Division President and Business Development Manager on the development of the staff, customer portfolio, and direction of the division.
  • Manages daily activities, including determining specific Community Manager work assignments; reviews employee activities for completeness, accuracy, and effectiveness.
  • Frequent customer evening board meetings and site drives to learn the properties we serve.
  • Be an always-positive opinion-maker in the leadership team and believe in the good in people.
  • This is a full-time position, generally more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.


Job requirements

About Spectrum Association Management:

  • We have won Best Places to Work for 13 years in a row!
  • Fastest Growing Company - Fast Track 50 in 2020.
  • San Antonio-based homeowners’ association management company.
  • Privately-owned with 19 years in business.
  • Spectrum cares about a balanced home and work life.
  • We offer generous PTO.
  • We offer 40 hours per year for paid community service activities.
  • Benefits, including 401k program.
  • Compensation based on experience.
  • Reports to the Division President for Client Relations
  • Internal Learning and Development Management System.
  • Office Location:

    4411 South IH-35 Suite # 105

    Georgetown, TX 78626

Annual salary is around $60,000 or higher annually, depending on previous management experience. 

 

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.