Closing Services / Staff Manager - Closing Process

  • San Antonio
  • San Antonio, United States

Closing Services / Staff Manager - Closing Process

Job description

Are you highly organized, determined and able to master multiple administrative projects and tasks at the same time? Do you possess strength and talent in project management, attention to details and pro-active drive to get work done on time? Do you enjoy solving short, middle and long-term projects? Do you enjoy coaching and mentoring others by supporting the teams you manage? If so, then we would like to get to know you! 

Our culture is extremely important to us and we recruit diligent talent who care about becoming experts, holds themselves accountable and delivering quality results every day for our customers, our colleagues and our company. Our company is not your typical corporate environment. We are fanatical supporters of each other and everyone here is a student and a teacher. We do not require prior experience in our specific industry. We offer ongoing training and mentoring to all colleagues.

SPECTRUM ASSOCIATION MANAGEMENT has been in business for sixteen years.  We are proud of our success and for being one of the most recognized companies in our industry. We are energetic and passionate about our goals and because of our continued expansion; we are seeking a qualified Community Manager to help us achieve those goals.  We are looking forward to meeting you if you will be dedicated to sharing our vision, values, and providing superior customer service as we continue to build strong and lasting relationships within the communities we serve.  Headquartered in San Antonio, we have offices across Texas and Arizona.

About Spectrum Association Management:

  • We have won Best Places to Work for 10 years in a row!
  • San Antonio-based homeowners’ association management company.
  • Privately-owned with 16 years in business.
  • Spectrum cares about a balanced home and work life.
  • We offer 5 weeks of PTO.
  • We offer 40 hours per year for paid community service activities.
  • Benefits, including 401k program.
  • Compensation based on experience. (Please list your salary expectation.)
  • Reports to the Division President.
  • Internal Learning and Development Management System.
We do not require experience in our industry.  We are looking for someone with a strength/talent in team leadership, process improvement, and change management.


Job Description: The Closing Center Manager completes and oversees daily tasks related to providing correct and timely documentation and legal disclosures to real estate industry professionals.  Our primary customers are homeowners, real estate professionals and escrow officers.  The position is responsible for overseeing the Closing Services Center and all closing processes associated with buying and selling homes within the communities that Spectrum manages across all divisions.  This position leads and oversees the team that is responsible for producing resale certificates, statements of demand, condominium/PUD project certifications, facilitating REO transfers within client communities. The position manages the team, which takes all incoming requests for all divisions including online customer requests and ownership changes.  This is a fast-paced position that requires expertise in the real estate industry, multitasking, attention to detail, great strategic and planning skills as well as the ability to motivate and coach employees.  This position requires high energy, enthusiasm and the ability to inspire great customer service.


  • Transform existing processes within the Closing Services department to create optimal efficiencies and controls
  •  Create, update, and facilitate SMART goals to conduct semi-annual reviews of employee’s performance
  • Create fully document procedures and ensure all employees are following established processes by inspecting each individuals work.
  • Drive for results and lead multiple projects
  • Coach, develop and mentor staff to perform at their highest level
  • Make recommendations and implement department efficiencies, improvements and controls.
  • Train both department staff and non-department staff on department protocols.
  • Manage the processing and delivery of closing documents including resale certificates, statements of demand, and condominium questionnaires.
  • Work with and ensure accuracy of documents through the Homewise Docs system.
  • Manage incoming requests for title of ownership changes and processing of checks to corporate finance and homeowners accounts.
  • Provide weekly updates to VP of Operations and update metrics on a monthly basis for an Operational Dashboard presented to Executive Management.
  • Interviewing potential candidates, company recruiter finds, and identify specific traits and skills in these individuals to ensure a high performing team


Job Requirements/Qualities we are looking for:

We will provide training for this position—background in the HOA management industry is not required. The ideal candidate for this position will possess:

  • EXPERIENCE leading teams in a supervisory position or similar capacity, REQUIRED.
  • Leading multiple functional areas and creating a team environment Proven process management expertise including process improvements and use of process flow software
  • Leading projects and managing change for medium to large scale projects with multiple stakeholders Managing direct and indirect employees efficiently and effectively
  • A Bachelor’s degree in Management, Finance, Accounting or related field
  • Previous experience working in and leading a team within an Operations/Production environment


  • Strong analytical and organizational skills 
  • A self-starter who enjoys working in a fast paced environment with changing responsibilities and tight deadlines
  • Outstanding verbal and written communication skills 
  • Strong process management and change leadership skills 
  • Working knowledge of Microsoft Excel, Word, Access, PowerPoint, and Outlook applications
  • Excellent Time Management and multi-tasking ability

Salary for this role will depend on experience. The range is $43,000 to $50,000

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position. 

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verification’s and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.