Community Manager for HOA Communities

On-site, Hybrid
- Chandler, Arizona, United States
$57,500 per year
Chandler, AZ

Job description

COMMUNITY MANAGER

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA/Property EXPERIENCE!

We are looking for positive and motivated professionals who would like to make a complete career change into property and HOA community management. We do not require prior HOA/Property management experience, as we have our own education company that will provide you with an industry-leading education foundation. The initial understanding of our industry will take you one year to learn the complexity, and you will be an industry expert in two to three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in property management will serve you well in future roles in our company or in your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration.

In this role, you will learn customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, vendor management, and much more. Please think of it as a solid foundation for general business matters and administration.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

We do not hire employees… We hire work family.

WHAT IS A COMMUNITY ASSOCIATION MANAGER?

Put simply, the community association manager position is the face of our organization! It is a very multi-faceted position, where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY ASSOCIATION MANAGER?

Although we like to say no day is the same, there are many things you will be responsible for on a regular basis as a Community Association Manager:

Passionately live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Risk Management, Insurance, and Litigation Support.
Prepare budgets and manage the finances of the associations.
Must be available for occasional after hour emergencies
Plus, additional tasks, as necessary.

Job requirements

WHAT DOES IT TAKE TO BE A GREAT COMMUNITY ASSOCIATION MANAGER?

We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team-player, coachable, highly organized, accountable, and a fantastic multi-tasker.

WHAT SKILLS DO I NEED TO BE A COMMUNITY ASSOCIATION MANAGER?

We will teach you the ins and outs of running successful HOAs, but there are a few things we wish for you to already have.

High School diploma required
At least 8 to10 years of professional work or related experience
Ability to attend or run evening meetings (usually 30-40 per year) (2 to 4 per month)
High-level organizational skills in fast paced environment
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
Ability to catch on to other business computer systems
Strong customer-friendly and informative communication skills
Some experience and knowledge of financial statements and budgets
Comfortable with public speaking in small and large meetings
Great conflict management skills in sometimes stressful situations
Experience with gathering bids for large projects and management of those projects.

WHAT IS THE TRAINING LIKE?

Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring:

You will be assigned a Mentor to help be your on-the-job guide.
You will be part of a tribe of 4 to 6 Oddballs with varying levels of experience from which to learn!
You will complete a unique in-house, web-based learning academy.
You will be apprised of changes in the laws and other seasonal topics throughout the year.

WHO IS SPECTRUM ASSOCIATION MANGEMENT?

We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner's associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 18 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.

What does it look like to be an employee at Spectrum Association Management?

-99% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!

Spectrum Association Management Highlighted Benefits

We offer a comprehensive benefit plan that is more than just a paycheck.

Hybrid Empowerment Plan - For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.

Recognized as Best Places to Work consecutively since 2008
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately owned with over 20 years in business and during this time we have never laid anyone off.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Eleven paid holidays
Forty paid hours per year for community service activities.
Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review
Phone allowance and mileage reimbursement
Salary: $57,500/year

Office location: 1850 E. Northrop Blvd. Chandler, AZ. 85286

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Questions

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What is your full address, including city, state and zip

How did you hear about this position?

What is your understanding of Homeowners Associations?

Why is HOA property management your next career choice?

Please describe your experience with property project management and vendor management (ex. Bids and contract negotiations,).

Please describe your experience with budgets and financials.

Please describe your proficiency working with various software's and technology.

What is your current or most recent rate of pay?

The starting salary for this role is $57,500 annually with 6-month performance reviews. Is this acceptable to you?

Please DESCRIBE YOUR EXPEREINCE FACILITATING STAFF/BOARD MEETINGS. This role will require you to attend approximately 25-30 evening board meetings Annually. Our HOA Boards are volunteers and most work during the day, so they are scheduled in the evenings. Will this work for your schedule?

Given that this is a hybrid environment, it is required that you work out of our local Chandler office for the first year. Could you please confirm whether you are able to commute to the office on a daily basis during this period? Your ability to do so is essential for the initial phase of your employment with us.

Because this role requires you to drive for Spectrum at times, we ask that you have valid auto insurance coverage that meets minimum requirements. Employees are to obtain insurance to cover the operation of their private vehicles while on company business. The policy is to follow applicable state law and to have policy limits of at least $50,000.00 for each accident and $50,000.00 per person for bodily injury and $100,000 for property damage liability. Proof of your auto policy limits will be required at the time of hire. Is this acceptable to you?

Do you consent to receive text (SMS) messages from Spectrum Association Management related to your interest in the role you applied for? We will only send you text messages to the number provided on your application with your consent. Once you opt in, Message frequency varies and data rates may apply. Reply HELP for help and STOP to cancel in future text messages

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ATTENTION: After submitting your application, you will be receiving a NEXT STEP with Spectrum AM e-mail. If you do not see it in your inbox, please check your SPAM mail within 24 hours of submitting your application. This step will need to be completed prior to you moving forward in our hiring process.

Community Manager for HOA Communities

Job description

COMMUNITY MANAGER

Job requirements

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