Customer Service Representative - Inbound calls

  • San Antonio
  • San Antonio, United States

Customer Service Representative - Inbound calls

Job description

Not your typical call center representative job! 

ROLE: Homeowner Services Representative

HOURS: Full Time, Monday-Friday during normal business hours.

REMOTE: This position would require ability to work in our office, but during COVID restrictions, you will work remote the majority of the time. Not a permanent remote position.

BILINGUAL: Desired, but not required


If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in a fast paced multitasking, that can solve complex problems quickly – with a smile!


WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the cable company!! We manage the operations of a large amount of homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 13 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)


WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success.  We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.


Actual shift hours may vary based on business needs, but will be between 7 am to 7 pm Monday to Friday. We are closed on weekends and major holidays. We also provide a generous PTO program (up to 5 weeks!) and paid volunteer time.

  

Why are we becoming the next destination workplace for highly motivated professionals?

  • 1)Best Places to Work Award winner for the past 13 years!
  • 2)Full suite of benefits, PTO, 401k, etc.
  • 3)Staggered daytime shift opportunities with holiday and weekends off
  • 4)Growth opportunities with Career Track program
  • 5)Fun, engaging, challenging and rewarding environment

Job requirements

Job requirements

What are the Top 5 Qualities of someone that is successful at this role:

  • 1)Self-Motivated individual that over-achieves goals set for you and your department.
  • 2)Fast learner that can understand that complex service we manage, to best serve the homeowner.
  • 3)Resilient and positive attitude while handling many difficult interactions with homeowner.
  • 4)Tech wizardry to efficiently use CHAT, EMAIL, PHONE and client database tools seamlessly
  • 5)Strong passion for customer success and pride on resolution of homeowner concerns

Please visit https://spectrumam.com/careers for a visual description of the role and benefit details.

This position pays $13.00 per hour ($13.50) if bilingual in Spanish)

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position. 

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verification’s and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.