Director of Operations (Round Rock)

  • Austin
  • Austin, United States

Director of Operations (Round Rock)

Job description

We are currently hiring for immediate placement of qualified candidates! 


Division Director for Operations and Client Relations


Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. 

Spectrum AM can offer you:

  • Support structure for your learning and success including mentors, subject-specific experts, training department, and executives
  • A strong team environment
  • A friendly and welcoming culture, with team and office activities
  • Prior experience in our industry is not required but significant leadership and team development experience are. 

JOB DESCRIPTION

The Division Director is in charge of the full business operations and sales in our three Austin, Georgetown, and Waco offices. The role will have approximately 15 to 20 employees including two mid-level managers. With a team, you will manage and support the deadline-driven needs of local homeowner/property associations.

SPECIFIC RESPONSIBILITIES

  • This role is the senior leader in the division and will report to the company President. Highly autonomous and proactive working performance is expected.
  • Descriptive words for this role are: customer service, customer operations, technical sales, people management, mentoring, leadership, P&L responsibility, accountability, positive attitude, and passion.
  • Approximately 33% of the time will be invested in relationship building and sales with customers and future customers. Prior front line sales and/or customer interaction experience is required. Customer meetings typically take place in the evenings since we work with volunteers.
  • Approximately 33% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude and mentor skills are required.
  • Approximately 33% of the time will be on service product delivery, escalated situations, projects, change management, learning and development, and company activities.
  • Develop and maintain strong relationships with a large portfolio of customers.
  • Ensure optimized and consistent operations of a complex service product.
  • Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations.
  • Uphold the company-wide commitment to provide amazing same-day customer service.
  • Other duties as assigned by the executive team.
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Job requirements

REQUIREMENTS

Required Education and Experience

  • Degree from an accredited university
  • Employment experience for 10 years minimum
  • Prior experience managing team(s) with over 15 employees
  • Detailed hands-on experience with customer service, operations, service delivery, financials, HR, sales, relationship building, growth, team motivation, and engagement
  • Minor travel is expected

Knowledge, Skills, and Abilities

  • Strong problem-solving skills, including confidence in decision making and the ability to effectively explain decisions to clients
  • Strong team leader and developer abilities, including motivation of a team
  • Strong analytical and organizational skills
  • Strong customer service skills including customer relationship building focus
  • Resilience is a must in this role
  • Self-motivation and the ability to set and work at a fast pace

COMPENSATION AND BENEFITS

Compensation is commensurate with experience. 

  • We offer PTO to allow for rest, travel, family, and hobbies
  • We offer 40 paid hours per year for community service activities
  • Benefits, including a medical, dental, vision plan, and a 401k program
  • Office Location: 4411 South IH-35 Suite # 105
                              Georgetown, TX 78626

SPECTRUM ASSOCIATION MANAGEMENT

Spectrum is a homeowner’s association management company that has been in business for nineteen years. Headquartered in San Antonio, we have offices across Texas and Arizona. We have won Best Places to Work for 13 years in a row!


For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/


Joining our team is a great opportunity to take your career and talent to the next level while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

Interested? Apply now.


If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.


Spectrum AM is an Equal Opportunity Employer.