Division Director - Client Relations (San Antonio)

  • San Antonio
  • San Antonio, United States

Division Director - Client Relations (San Antonio)

Job description

Role: Division Director of Client Relations – Homeowner Association Management (HOA)

Location: San Antonio, TX


Who is SPECTRUM?

Spectrum Association Management is an HOA Management Company, an Orange Box Enterprises Company, that has been in business for more than sixteen years. Spectrum has won 13 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work. Our employees share our vision, values, and commitment to providing a superior customer service experience as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

More details about SPECTRUM is available at www.spectrumam.com


Position Summary:

The Client Relations Division Director is a key leader in our organization.  The Division Director will lead a team of about 40 employees with about 10 direct reports .  Relationship building and direct customer contact is essential in this role.  This role is multi-faceted and includes direct customer contact, relationship building, technical sales, people management, mentoring, leadership, coaching and mentoring.


The Division Director possesses strong work ethic, proven problem-solving skills, proactive and positive attitude, ability to think quickly and recognize problems while quickly creating solutions, ability to motivate employees, a visionary and has proven leadership skills.


If relationship building, customer-facing, and customer service is your passion, we would like to invite you to join our team!

     Responsibilities include, but not limited to:

    • Relationship building with customers and some sales . Prior sales experience is required. Sales meetings typically take place in the evenings since we work with volunteers.
    • Staff and team development. This role is an important culture developer and positive attitude and mentor skills are required.
    • Projects, change management, learning and development and company activities
    • Manage a team of direct and indirect reports
    • Highly autonomous and proactive working performance is expected

    Experience in our industry is NOT required. Spectrum has a tailor-made learning system, with both solo and social learning elements. You will be a student the first 6 months of your employment with us; later in your employment, you will be expected to pay it forward as a teacher and mentor. Our culture is extremely important to us, and we recruit diligent talent who care about becoming experts, hold themselves accountable, and deliver quality results every day for our customers, our colleagues, and our company.

     

    Job requirements

    • Bachelor's Degree
    • 10+ years of leadership experience in a customer-facing/customer contact role
    • Experience leading a team of over 40 employees
    • Proven leadership skills
    • Proven relationship building and customer contact experience
    • Attention to details
    • Excellent communication skills
    • Proven dedication to delivering a consistent excellent customer service experience
    • Strong leadership to drive empowered, accountable culture, and lead others through change
    • Self-motivated individual to set and maintain his or her own pace and that of the team


    Compensation and Benefits Package:

    • Compensation commensurate with experience
    • 5 weeks of PTO
    • 40 paid hours a year to each employee for volunteer their time to community service activities
    • Medical, Dental, Vision
    • 401K
    • In-house training program


    Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you better if we see a solid match to the position. This would include a screening interview, department interview, panel interview, employment verification and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.


    Orange Box Enterprises is an Equal Opportunity Employer