Division Director of Operations

  • San Antonio
  • San Antonio, United States

Division Director of Operations

Job description

Operations - Division Director


Would you want to work in a stable, recession-proof industry? Are you an experienced operations leader with proven performance with a larger team of +50 employees? Have you developed consistent service products? Are you a positive, optimistic, driven go-getter, who flourishes when dealing with challenges and people? If so, then we would like to get to know you!

We do not necessarily require experience in our industry. We do however, require that our next operations leader is a learning addict and has years of experience with process, procedures, team building, operations management and service product delivery.

The challenge involves multiple department teams including a smaller call center, legal support unit, real estate support function, financial and accounting services, shared services administration group and more. There are seven line managers reporting to the Division Director.

Our culture is extremely important to us and we recruit diligent talent who care about becoming experts, holds themselves accountable and delivers quality results every day for our customers, our colleagues and our company. Our company is not your typical corporate environment. We are fanatical supporters of each other and everyone here is a student and a teacher. Our leaders know their people, their passions and help them get there. We offer ongoing training and mentoring to all colleagues.

Role Description:

As the Division Director of Operations, you must exude the consistent process mastership and the customer service values we ask our teams to demonstrate every day. We are looking for a strategic leader with integrity, a collaborative nature, and desire to help others be successful by polishing their strengths. The role is responsible for the strategic direction and management of all operational processes supporting superior quality and timeliness of services.

The ideal candidate for this position will possess strong work ethic, proven problem-solving skills, resource planning skills, proactive personality, ability to think quickly and recognize problems while quickly creating solutions, and ability to motivate employees. We are looking for visible leadership, accountability, and someone with a successful track record in process transformation. Can you:

  • Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency and quality.
  • Implement uniform best practices while maintaining compliance.
  • Systematically cultivates and maintains collaborative relationships with managers of the organization to achieve mutual goals.
  • Maintain and foster a high level of teamwork, hire and mentor best in class.
  • Develop and implement plans and research projects to improve and expand operational growth and financial profitability.
  • Oversee and adjust processes and operations as necessary to ensure efficient and effective execution of policies and procedures.

Who is SPECTRUM?

SPECTRUM is an HOA Management Company that has been in business for more than sixteen years. We are proud to be one of the most recognized companies in our industry. We are energetic and passionate about our goals. We are looking forward to hiring an Operations Division Director who will share our vision, values, and commitment to providing a superior customer service experience as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM has won 12 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work. That’s why we offer five weeks of PTO and 40 hours a year to each employee for community service activities. Additionally, we offer medical, dental and vision benefits, along with a contributing 401K. More details about SPECTRUM are available at www.spectrumam.com.



Job requirements

Requirements

What is SPECTRUM looking for in a Division Director of Operations?

  • A positive attitude and the ability to develop the same in the employees
  • Bachelor’s Degree
  • Required: Extensive experience with financial operations as well as process improvement
  • Minimum ten years combined operations leadership experience including five to eight in a senior management role
  • Proven dedication to delivering a consistent excellent customer service experience
  • Master of process improvement transformation
  • Deep belief in documenting process and measuring performance and results
  • Strong leadership to drive empowered, accountable culture, and lead others through change
  • Strong customer service skills to assure success of internal and external customers
  • Self-motivated individual to set and maintain his or her own pace and that of the team
  • Adaptable in fast paced environment where multitasking, attention to detail, and great planning skills are essential
  • Able to overcome obstacles to cooperation and to foster harmonious relations
  • Must be resourceful and forward thinking
  • Possess excellent problem-solving skills
  • An ability to receive direction and provide direction to others
  • Excellent communicator and strategic thinker, while being able to dive into day-to-day process for continued growth and improvement
  • Ability to apply technology to solve problems and improve processes
  • Ability to plan and execute multiple complex projects simultaneously and within time deadlines
  • Clear communicator who is passionate about coaching and developing staff
  • Excellent written skills
  • Sense of urgency
  • Advanced Excel, Word and database manipulation skills

Salary is in the $75,000 range annually for this role.


Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.

This would include a screening interview, department interview, panel interview, employment verification’s and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.


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