FT/PT Inbound Customer Service Representative (Houston or DFW)

  • Houston
  • Houston, United States

FT/PT Inbound Customer Service Representative (Houston or DFW)

Job description

Not your typical call center representative job! 

ROLE: Homeowner Services Representative

HOURS: Monday-Friday, shifts between 7 am and 6 pm.

REMOTE: Primarily remote, however some in-office hours will be required for the role. We have offices across the Houston area, as well as in Arlington, Fort Worth, and Plano.


If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in a fast paced multitasking, that can solve complex problems quickly – with a smile!


WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the internet company!! We manage the operations of a large amount of homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 13 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)


WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success.  We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.


We are currently hiring for both full and part time representatives. Shift hours may vary based on business needs, but will be between 7 am to 6 pm Monday to Friday. Some weekend work available, but not required.


We are closed on weekends and major holidays. We also provide a generous PTO program (5 weeks for every full time employee!) and paid volunteer time.

  

Why are we becoming the next destination workplace for highly motivated professionals?

  • 1) Best Places to Work Award winner for the past 13 years!
  • 2) 5 weeks of PTO, and a full suite of benefits, 401k, etc. for full time employees.
  • 3) Staggered daytime shift opportunities- no holiday, overnight, or weekend shifts!
  • 4) Growth opportunities with our Career Track program
  • 5) Fun, engaging, challenging and rewarding environment

Job requirements

Job requirements

What are the Top 5 Qualities of someone that is successful at this role:

  • 1)Self-Motivated individual that over-achieves goals set for you and your department.
  • 2)Fast learner that can understand that complex service we manage, to best serve the homeowner.
  • 3)Resilient and positive attitude while handling many difficult interactions with homeowner.
  • 4)Tech wizardry to efficiently use CHAT, EMAIL, PHONE and client database tools seamlessly
  • 5)Strong passion for customer success and pride on resolution of homeowner concerns

Please visit https://spectrumam.com/careers for a visual description of the role and benefit details.

This position pays $15.00 per hour

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position. 

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verification’s and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.