Inbound Call Center - Homeowner Services Rep

  • San Antonio
  • San Antonio, United States

Inbound Call Center - Homeowner Services Rep

Job description

Will you be our next Homeowner Service Rep?

Are you a steady and consistent individual who wants to work on a great team?  We do not require experience in our industry, but we do require that our employees really care.  In addition, if you like solving challenging problems, love helping people, and are a strong decision-maker, then we want to meet you!
Our culture is extremely important to us, we hire only outstanding, diligent talent who care about becoming experts, and delivering quality results every day. This is a great place to take your career to the next level, continue growing, learning and expanding your knowledge regarding our industry.   

Who is SPECTRUM Association Management?

SPECTRUM is a HOA Management Company that has been in business for sixteen years.  We are proud to be one of the most recognized companies in our industry. We are energetic and passionate about our goals and because of our continued growth; we are seeking a qualified candidate to help us achieve them.  We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve.  Headquartered in San Antonio, we have offices across Texas and Arizona.
SPECTRUM Association Management has won TEN Best Places to Work awards because we care about helping achieve big things in life inside and outside of work. That’s why we offer five weeks of PTO and 40 hours a year to each employee for community service activities. Additionally, we offer medical, dental, vision and a contributing 401K.  More details about SPECTRUM are available at
Job Description

The Resident Service Rep will be responsible for creating and maintaining the SPECTRUM experience by delivering extraordinary service to our clients and internal customers.  The purpose of this role; simply assist homeowners in resolving their questions and concerns over the phone.

What will the Expectations of this Role be?

  • Handle multiple phone lines
  • Take phone calls for up to eight hours
  • Use internal search tools to research information
  • Transfer calls to appropriate parties
  • Communicate extensively in Microsoft Outlook
  • Record correspondence in software used by SPECTRUM.
  • De-escalate and resolve conflicts with difficult or upset customers
  • Follow up on outstanding issues
  • Talk face-to-face with customers to explain situations
  • Provide high-level customer service
  • Research accounts
  • Communicate via internal and external emails
  • Anticipate internal and external need.
  • Maintain Reservations Calendar and needed forms


What Skills Do We Require of our Homeowner Service Reps?

  • Strong communication skills (verbal and written)
  • (for example, communicate clearly, professionally, and accurately via phone with homeowners)
  • Ability to understand and carry out oral and written requests
  • Problem-solving skills, and detail-oriented Working knowledge of keyboard and software navigation
  • Ability to multi-task and learn in a fast paced environment
  • Customer-service minded with the ability to work as a part of a team
  • Ability to contribute to a positive team environment
  • Demonstrates integrity, honesty and knowledge to promote the SPECTRUM culture
  • Maintain a calming demeanor during customer phone interaction and peak times
  • Ability to anticipate the needs of our customers by continually evaluating the environment when communicating with the customer
  • Ability to place the customer first to deliver renowned customer service
  • Strong organizational, and follow-up skills

Hourly pay- $12.00

Bilingual Hourly pay - $12.50

Sound like a position in which you would flourish and help our company to do the same? Then we definitely want to talk to you!

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position. 

 If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verification’s and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.  

Apply Now!