Lead Billing Coordinator

  • San Antonio
  • San Antonio, United States

Lead Billing Coordinator

Job description

Job Title: Lead Billing Coordinator

Location: San Antonio, TX

Would you want to work in a stable, recession-proof industry? Are you interested in working for a challenging and fast-paced department within a fun and dynamic workplace? Are you focused and have great attention to detail, but hold yourself accountable to deadlines? Do you enjoy numbers and precision? Are you passionate about looking outside the box to improve customer experience in something like billing? If this is you, come join our team!

Position Summary:

The position is responsible for the accuracy of billing schedules, monthly, quarterly, and annually. Monitor billing and escalations process for all HOAs managed by Spectrum Association Management. This position will be responsible and accountable for the quality of the department and ensuring all statements and letters are sent out on time and within HOA guidelines. They will also support and lead deadline-driven financial needs of the associations including financial reports, accounts payable, initial client set up, state required reports and filings, and document compilation for external review. This is a challenging position with a total focus on accuracy and zero defects.

Job Responsibilities:

  • Audit for errors on all accounts prior to sending letters and statements to customers.
  • Send out collection notices
  • Audit hold accounts
  • Process payment plans and holds
  • Track all billing statements and letters going out for HOAs.
  • Audit each association's billing process to ensure escalation modules are set up correctly.
  • Follow up with community managers and transitions team to ensure all associations have appropriate documents filed and set up in our servicing system.
  • Answer questions for the Association Boards on technical billing.
  • Make suggestions to improve the quality of processes and create additional efficiencies.
  • Perform other duties as assigned by department leaders

Job requirements

Position Requirements:

  • Minimum 5 years of billing and/or accounting experience is required.
  • Degree from an accredited university with major coursework in accounting is preferred.
  • Strong auditing, highly organized and attention to detail is needed for this position.
  • Experience with Microsoft Word and Excel, including the knowledge of formula writing (preferred but not necessary).
  • Understanding of accounting and payment application.
  • Strong problem-solving skills, including confidence in decision making and ability to effectively explain decisions to senior management and customers.
  • Strong analytical and organizational skills and the ability and willingness to work at a fast pace.
  • Strong customer service skills are a must for this position as it deals with internal and external customers.
  • Ability to resolve problems quickly and modify approach to achieve desired results within system restraints
  • Strong mathematical skills

Who we are: 
Spectrum Association Management is a Homeowners’ Association Management company that has been in business since 2001, with offices across Texas and Arizona. We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Some of those resources include:

  • In-house learning and development system, including formal certification and continued personal development, to expand your knowledge and personal brand
  • Support structure for your learning and success including mentors, subject-specific experts, training department, and managers
  • Paid time off policy to allow for rest, vacation, travel, family, and your hobbies
  • The freedom to work autonomously
  • A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
  • Responsive leadership with an open-door policy
  • A strong team environment
  • A positive culture that has won us Best Places to Work for the past 13 Years in a Row!
  • Career track and advancement opportunities

More details about SPECTRUM is available at www.spectrumam.com/careers

Compensation and Benefits Package:

  • Competitive salary package
  • 5 weeks of PTO to allow for rest, travel, family, and your hobbies
  • 40 hours a year to each employee for community service activities
  • Medical, Dental, Vision and 401K program
  • In-office medical clinic

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you better if we see a solid match to the position. This would include a screening interview, department interview, panel interview, employment verification and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

Orange Box Enterprises is an Equal Opportunity Employer