Operations - Staff Manager (ACC Compliance)

  • San Antonio
  • San Antonio, United States

Operations - Staff Manager (ACC Compliance)

Job description

We are currently hiring for immediate placement of qualified candidates! The current situation in our country is not slowing our hiring process down.


No need to have any experience with our industry. We have an extensive training program that you can learn from. We are seeking someone who has a technical and/or analytical mind, who has managed and developed others in their roles.

Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy solving challenging problems? Are you a determined self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working in a team?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

Inhouse education, including continued personal development, to expand your knowledge and personal brand

  • The freedom to work autonomously
  • A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests
  • A strong team environment


The Architectural Department Manager is responsible for leading and motivating a growing team of approximately 15 employees. The department is engaged in customer service and administrative work related to approving architectural applications for projects submitted by homeowners who want to change the appearance of their home in some fashion. They assist in educating the homeowners regarding the CC&R's, governing documents, related to the HOA community they reside in.  In the role as manager, you will lead and delegate the work, ensure uniform process, delegate workload and ensure each employee has the tools, training and motivation to be a success at their job.

The Manager and their team are professionals who are dedicated to providing superb service on behalf of the communities we serve. The Manager will foster a supportive department culture that expects nothing less than being experts who are diligent in problem solving, and passionate about returning all calls and correspondence the same day. The Manager is comfortable in executing plans and diving into details to constantly improve service levels and they will be as knowledgeable as the teams they lead.

Are you comfortable helping frustrated customers? In this role, you will need to de-escalate and resolve conflicts with difficult or upset customers. We offer training on how to effectively deal with these situations. This position involves seasonal rush times that require additional effort. This position can be very fast-paced and must be performed accurately.


  • Work, side-by-side with our staff, to service homeowners by responding to their inquiries, informing them of issues involving compliance, documenting actions, and resolving their concerns. This is a hands-on role where the manager will lead from the front line and help with the workload.
  • Process and review improvement requests from homeowners and provide documents to the appropriate review committee
  • Develop positive working relationships with members of the Association’s ACC committee and board members
  • Work as a team with other departments at Spectrum
  • Learn how to interpret new construction home plans, and continuously develop job skills using our learning platforms
  • Become an expert in architectural community rules and requirements.

Job requirements

We do not require experience in our industry. A successful candidate may have experience in construction, home builder, retail, restaurant, administrative, or related roles. We highly value initiative and the ability to work independently; if you work best under supervision, this role may not be right for you.

  • Department and team leadership experience with team of more than 10
  • Proven track record with team motivation and development
  • Customer service experience, with an emphasis on conflict resolution
  • Experience managing processes
  • Valid driver’s license and reliable transportation
  • Proficient in English
  • Computer literate and familiar with Microsoft Outlook, Word, and Excel
  • Ability to work in a fast-paced environment
  • Professional communication skills, both verbal and written
  • Ability to analyze information, identify specific problems, and develop appropriate solutions
  • General consulting skills, including diplomacy
  • Organizational and multitasking skills
  • Attention to detail


  • Compensation based on experience but typically around the $50,000 range
  • We offer PTO to allow for rest, travel, family, and your hobbies
  • We offer 40 paid hours per year for community service activities
  • Benefits, including a medical, dental, vision plan, and a 401k program
  • In-office medical clinic
  • Hours – Monday to Friday 8:00 to 5:00pm.


  • We are a San Antonio-based homeowner's association management company.
  • We have won Best Places to Work for 13 years in a row
  • Internal Learning and Development System

For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/

Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

Interested? Apply now.

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.