PART TIME Front Office Administrator (HOA Management)

  • San Antonio
  • San Antonio, United States

PART TIME Front Office Administrator (HOA Management)

Job description

Will you be our next Part Time front office Administrator?

Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you possess strength and talent in working with social media; have a strong attention to detail and a pro-active drive to get work done on time? Would you enjoy assisting in community activities, working with homeowners in their community and providing exceptional customer service to solve their issues? If so, then we would like to get to know you! 

General job information: 
This position is located on-site for one of the communities we manage in the North West side of San Antonio, near Helotes and will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.  

 Essential Duties and Responsibilities  

  • Welcome Homeowner in the office Receive Homeowner payments 
  • Handle walk in billing questions 
  • Transfer calls to appropriate parties 
  • Working extensively with Outlook, and software for recording correspondence 
  • Conflict deescalation and resolution with difficult or upset customers 
  • Following up on outstanding issues 
  • Talk face to face to explain situations or billing issues and provide billing support 
  • Provide high level customer service Internal and external emails 
  • Anticipate internal and external needs 

Job requirements

Job Requirements/Qualities:

  • Strong communication skills both verbally and written 
  • Ability to understand and carry out oral and written requests 
  • Problem solving skills and detail oriented 
  • Working knowledge of keyboard and software navigation 
  • Ability to multi-task and learn in a fast paced environment 
  • Customer service minded with the ability to work as a part of a team 
  • Communicates clearly, professionally and accurately on the phones with homeowners 
  • Contributes to a positive team environment
  • Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture 
  • Strong organization and follow-up 
  • Maintains a calming demeanor during customer phone interaction and peak times 
  • Anticipates the needs of our clients by continually evaluating the environment during interfacing 
  • Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first 

Hourly Pay: $14.00 per hour

Part Time Hours are 2:00 pm to 6:00 pm M-F (20 to 25 Hours per week)

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verification's and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.